Refund policy

Last updated: 2026-10-12

The rule

What we sell is data you can copy. So a refund depends on one thing: whether your API key has been used since that purchase was paid.

• Purchases do not change your API key, and each purchase is judged on its own.
• Any successful call to the data API after the payment counts as use — including listing or downloading files from your account page, which uses the same key. Use before a purchase does not affect it.
• Not used, and less than 7 days since you paid: full refund.
• Used, or more than 7 days since you paid: no refund.

The Stripe payment page shows this rule before you pay.

One-time purchases

A refunded period is removed from your account straight away; files you had not downloaded can no longer be downloaded. You can buy the period again later.

Subscriptions

• Cancel any time from Account → Manage subscription. You keep access until the end of the period you paid for, and you will not be charged again.
• Unused time is not refunded, and there are no partial refunds for switching plans.
• The first payment of a subscription can be refunded in full under the rule above (key not used since payment, within 7 days). The subscription then ends at once.
• Renewal payments are not refunded.

How to ask

Email support@polyticktape.com from the address you log in with, and say which order you mean (date and amount, as shown on your account page). Refunds go back to the original payment method; your bank may take 5–10 days to show it.

This policy does not limit any rights you have under the consumer law that applies to you.